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Overview of Chester County Hospital

Chester County Hospital, which is part of Penn Medicine, is dedicated to the health and well-being of the people in Chester County, Pennsylvania, and the surrounding areas. The hospital is a 248-bed inpatient complex in West Chester, PA. Its outpatient services extend to satellite locations in nearby Exton, West Goshen, New Garden, Jennersville and Kennett Square.

Chester County Hospital offers an array of inpatient and outpatient medical and surgical services, including interventional heart and vascular services, open heart surgery, advanced spine surgery, general, orthopaedic and oncology surgery, oncology, radiation oncology and comprehensive maternal/infant health services. The hospital also offers home health and hospice care; occupational and employee health care; professional and technical education; outpatient laboratory; radiology and physical therapy services; prenatal care and gynecological care for all women, including the underserved; and cardiopulmonary rehabilitation.

Total beds: 248

Hospital Type: Acute Care Hospital

No of Affiliated Doctors: 614

Specialities: Multi Speciality
Affiliated Providers :
Show all 614 doctors

Patient ratings

of Chester County Hospital

Overall

(1.0/5)

Doctor's care

(1.0/5)

Nursing care

(1.0/5)

Food Services

(1.0/5)

Medicare Quality data

The Medicare quality data presented below is derived from the www.cms.gov hospital compare data. Star ratings are limited in scope to the data sources they are derived from. The Hospital Compare overall hospital rating summarizes a variety of measures across 7 areas of quality into a single rating for each hospital.


Overall rating

(3/5)

Patient Experience

(3/5)

Safety of care

(3/5)

Timeliness of care

(1/5)

Staying out of Hospital after treatment

(1/5)


Above national average

Same as national average

Below national average

Patient Experience (HCHAPS) data from Medicare


This data is based on HCAHPS survey by Centers for Medicare & Medicaid Services (www.cms.gov).The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. Hospital Compare currently reports results for the categories listed below.    

82% Patients that would definitely recommend ( 10% higher than the national average )

Patient reviews of Chester County Hospital

sno120
07-17-2023

Services Used:

There is one thing unquestionably, indisputably clear and certain.My beautiful most sweet, kind, gentle, loving, wonderful mom walked into Penn Medicine's West Chester Pa facility, Chester County Hospital, just about 3-months ago with nothing anywhere near life threatening wrong with her, and they killed her. My beautiful mom walked in with a UTI, wound up finding a blockage in her leg and got a rather routine surgery. She came home initially seemingly fine, before beginng to complain of feeling weak and have some pain, and the home nurse noticed her incision was infected. She felt so strongly that this needed prompt attention that she took a picture and sent it to the Chester County surgeon urging him to address the infected incision, but he just absolutely refused saying he'd see her in a week at her next scheduled appointment. I called his office begging and pleading, but he still refused to see her. I called her family doctor, and Urgent Care, but they both told me only the surgeon can address that. We hung on, hoping this surgeon knows what he's doing, but unfortunately, my mom didn't make it to that appointment before collapsing on the ground in extreme pain, infection throughout her whole body. All I could do was wrap a robe around her, and call an ambulance which took her right back to Chester County where the same surgeon then admitted that yes we were right, it's infected, at this point so badly, and deeply, that he had to operate to cut the infection out, leaving a big hole in my mom's leg, and a wound vac, but he botched that too as we later found out, when the rehab that they discharged my mom way too early into against my strong wishes, after a few days sent her right back by ambulance again, because the incision didnt look good, which is when we had her transfered to Upenn Philly, where an expert surgeon addressed it prooerly. Although that Upenn surgeon did finally fix the infected incision, by this time my mom was developing C-diff from all the antibiotics, and not being on any kind of a proper anti-bedsore mattress, nor ever once being turned or adjusted, my mom, developed a massive, hideous, stage 4, excruciatingly painful, life threatening bedsore, which they would never mention, or change the dressing on in front of me, until I finally said hey whats behind this big bandage on my mom's back, and when I went to take a picture as I had done all along everytime they changed the dressing on her infected incision with no problem, they bizarrley freaked out, got security to escort me out of the hospital upsetting my poor sick mom so much I later found out she was throwing up all that night, and had a pack of thugs outside intimidate and threaten me with arrest if I even call to check on my mom's condition, and when I called Philadelphia Elder Care, they called me right back saying the hospital says your mom is not in there and I discovered they had actually removed my mom from thier computer system so that when anyone called the switchboard would say, we cannot put you through, there's no one here by that name. It was sheer horror. In a few days she was discharged into rehab again, screaming in constant severe agony from the giant stage 4 bedsore hole in her back for a couple days before being ambulanced again back to Chester County Hospital when her vital signs declined overnight, where I watched my poor most beautiful, kind, loving, most wonderful, sweet, gentle, greatest mom ever in the whole world, die. God bless her soul.

  • Date Visited 07-2023
  • Overall Satisfaction

    Care by Doctors
    Care by Nurses
    Hospital Cleanliness
    Hosptial Food services

Recommended: No

sno120
07-17-2023

Services Used:

There is one thing unquestionably, indisputably clear and certain.My beautiful most sweet, kind, gentle, loving, wonderful mom walked into Penn Medicine's West Chester Pa facility, Chester County Hospital, just about 3-months ago with nothing anywhere near life threatening wrong with her, and they killed her. My beautiful mom walked in with a UTI, wound up finding a blockage in her leg and got a rather routine surgery. She came home initially seemingly fine, before beginng to complain of feeling weak and have some pain, and the home nurse noticed her incision was infected. She felt so strongly that this needed prompt attention that she took a picture and sent it to the Chester County surgeon urging him to address the infected incision, but he just absolutely refused saying he'd see her in a week at her next scheduled appointment. I called his office begging and pleading, but he still refused to see her. I called her family doctor, and Urgent Care, but they both told me only the surgeon can address that. We hung on, hoping this surgeon knows what he's doing, but unfortunately, my mom didn't make it to that appointment before collapsing on the ground in extreme pain, infection throughout her whole body. All I could do was wrap a robe around her, and call an ambulance which took her right back to Chester County where the same surgeon then admitted that yes we were right, it's infected, at this point so badly, and deeply, that he had to operate to cut the infection out, leaving a big hole in my mom's leg, and a wound vac, but he botched that too as we later found out, when the rehab that they discharged my mom way too early into against my strong wishes, after a few days sent her right back by ambulance again, because the incision didnt look good, which is when we had her transfered to Upenn Philly, where an expert surgeon addressed it prooerly. Although that Upenn surgeon did finally fix the infected incision, by this time my mom was developing C-diff from all the antibiotics, and not being on any kind of a proper anti-bedsore mattress, nor ever once being turned or adjusted, my mom, developed a massive, hideous, stage 4, excruciatingly painful, life threatening bedsore, which they would never mention, or change the dressing on in front of me, until I finally said hey whats behind this big bandage on my mom's back, and when I went to take a picture as I had done all along everytime they changed the dressing on her infected incision with no problem, they bizarrley freaked out, got security to escort me out of the hospital upsetting my poor sick mom so much I later found out she was throwing up all that night, and had a pack of thugs outside intimidate and threaten me with arrest if I even call to check on my mom's condition, and when I called Philadelphia Elder Care, they called me right back saying the hospital says your mom is not in there and I discovered they had actually removed my mom from thier computer system so that when anyone called the switchboard would say, we cannot put you through, there's no one here by that name. It was sheer horror. In a few days she was discharged into rehab again, screaming in constant severe agony from the giant stage 4 bedsore hole in her back for a couple days before being ambulanced again back to Chester County Hospital when her vital signs declined overnight, where I watched my poor most beautiful, kind, loving, most wonderful, sweet, gentle, greatest mom ever in the whole world, die. God bless her soul. Robert Snodgrass 484-252-9596

  • Date Visited 07-2023
  • Overall Satisfaction

    Care by Doctors
    Care by Nurses
    Hospital Cleanliness
    Hosptial Food services

Recommended: No

FAQ's ABOUT HOSPITAL

Medicare, Medicaid, Commercial Plans

248

1892

The hospital accepts various types of health insurance, but individual coverage may be variable. You should check with your insurance whether the hospital is in network or not. You can make payment via cash, online, credit card or debit card.

Marshall St & Convent Ln Bus Stop

Philadelphia International Airport

You can request an appointment with specific doctor on hospital's website or make appointment request on HealthSoul.

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