geo187

09-18-2023

Services Used: Outpatient

If I could give this man zero stars, I certainly would.

After almost 20 years as my doctor, I can no longer accept the mediocrity that is Dr. Frank. He is impersonal, rude, short with his patients/staff and has a general disregard for most everything that has to do with being a physician. I have never met a doctor who shows such little concern for his patients.

I was in a motorcycle accident and spent well over a year in a wheelchair, lost my leg and have had well over a dozen surgeries in the last 2 years.

Dr. Frank, a man who has known me since I was a small child, has shown absolutely zero concern and has minimized my accident and injuries almost every time I have been in front of him. His biggest concern has been with my mother and the fact that she left his practice years ago, leaving him with bad reviews (warranted) along the way. Now I completely understand why. He actually comments on it during every single one of my appointments, as if I had anything to do with it.

He is completely impersonal and scorned. You can’t have a conversation with him, he will over talk you every time. He has no compassion or care, it’s like speaking with a fast talking wall. He is ready to dismiss every single concern brought to him, simply because he doesn’t want to deal with it. I have received tender and compassionate care from every medical professional I’ve come across in the past 3 years post accident…except for my own PCP, who has had the absolute most minute role in my recovery, yet has provided the biggest obstacle. I’ll never understand why.

Dr. Frank won’t help you with the simplest of asks, especially if you need them. I now spend half my life in a wheelchair/resting from pain and discomfort. Yet Dr. Frank does absolutely zero to help me. His only concern through every single appointment has been my pain medicine, not the pain I’ve been in. He has minimized my injuries and my lasting pain and discomfort far too many times. I have brought many concerns forth to him in which he says things like “I’m talking about your stump,” (in reference to my amputation site.) He doesn’t believe the permanent hardware in my surgically repaired pelvis, or the full dislocation at my knee and it’s 5 subsequent reconstructive surgeries, or my severely broken arm and hand I suffered warrant any attention, or might cause me substantial pain. It’s hard to have gone through such an extensive trauma and to have the smallest part of my care team minimize my injuries to such a degree. He has made me feel like a drug seeker for an injury I never asked for and for years of recovery I wish I never had to partake in. But Dr. Frank has never given me enough time in a day to express these feelings. I have let him do what he wants with my care, simply because I no longer have the energy to debate with him.

My final straw is that I recently asked him to fill out a jury duty exemption for my disability. He refused based on the grounds that I can walk and drive. I haven’t even been walking for a full year, so to garner such a response from a medical professional is beyond troubling. It almost seems like he operates out of spite. I have been in a prosthetic for about 8 months in total and cannot carry on a normal life by any means, yet Dr. Frank could care less. Instead he makes ignorant comments like “If you can drive, you can sit in jury duty.” Completely ignoring the fact that I go days and weeks without driving because of the pain I endure. The state recognizes me as handicapped, yet Dr. Frank doesn’t. Today is my last day as a patient at Rehoboth Seekonk Medical Center, and I greatly urge any patients looking for a new PCP to look elsewhere

• Date Visited 09-2023
• Overall Satisfaction
• Explanation of diagnosis and Treatment Plan
• Trust in Provider
• Procedural Skills