Recommendation
83.4%
Reviews
187
We have earned “Highest Member Satisfaction among Commercial Health Plans in the Illinois/Indiana Region” in the J.D. Power 2017 Member Health Plan StudySM.
Our commitment to integrated care means seamlessly connecting the doctors, services and treatments our members need, resulting in the high-quality care they deserve.
The Member Health Plan Study measures satisfaction among members of 168 health plans in 22 regions throughout the U.S. by examining 6 key factors:
1. Coverage and benefits
2. Provider choice
3. Information and communication
4. Claims processing
5. Cost
6. Customer service
I really love this service
i enjoy the place and service
Recommended: Yes
this is a very user-friendly insurance.
Recommended: Yes
This the best health insurance
Recommended: Yes
great services , good customer treatment , clean and innovative .
Recommended: Yes
great services , good customer treatment , clean and innovative .
Recommended: Yes
great services , good customer treatment , clean and innovative .
Recommended: Yes
great services , good customer treatment , clean and innovative .
Recommended: Yes
A minimum of 5 words is allowed.
Recommended: Yes
A minimum of 5 words is allowed.
Recommended: Yes
A minimum of 5 words is allowed.
Recommended: Yes
for a survey so i am pika.
Recommended: Yes
for a survey so i am pika
Recommended: Yes
for a survey so i am pika
Recommended: Yes
for a survey so i am pika
Recommended: Yes
Good service and helpful in giving money for treatments
Recommended: Yes
Good service and helpful in giving money for treatments but sometimes overpriced premiums so consider carefully
Recommended: Yes
This is a great place
Recommended: Yes
Good service and helpful in giving money for treatments but sometimes overpriced premiums so consider carefully!!
Recommended: Maybe
Very much good treatment in the hospital
Recommended: Maybe
Complex claiming process but the customer care offers great response
Recommended: Yes
Good services and affordable premiums
Recommended: Yes
Great customer care. I gathered good information
Recommended: Yes
They always put the customers first
Recommended: Yes
Ensures all cost measures are met
Recommended: Yes
It cares about the customers
Recommended: Yes
The premiums are affordable and has a very nice coverage
Recommended: Yes
Highly rated insurance company, great work
Recommended: Yes
I'm very satisfied with this Healthcare
Recommended: Yes
This place is awesome! From the customer service to the amazing workers, they got everything. The only con is that it is a bit pricey, which is why I did not put 5 stars. Other than that, it's great!
Recommended: Yes
Best among the best hospitals,tidy environment, Doctors attitude and so many good qualities they have
Recommended: Yes
I recommend them to everyone because they are the best
Recommended:
They are really supportive and I can recommend to anyone and everyone
Recommended: Yes
A well built organized company.
Recommended: Yes
Their service to the people and the community is good.. And they home welcoming and drugs is cheap and affordable
Recommended: Yes
Great insurance policies and affordable
Recommended:
A bit expensive but reliable
Recommended:
I can recommend this to anyone, they're cool.
Recommended: Yes
When they recommended it for me, I wasn't sure about it. But when I started, I didn't regret.
Recommended: Yes
Very good and wonderful insurance
Recommended: Yes
The company has good insurance policies
Recommended: Yes
They can be very dependable
Recommended:
Their services was recommended by a friend, and it was worth it
Recommended: Yes
I would highly recommend this health insurance!
Recommended: Yes
It hires specialist to advise clients
Recommended: Yes
Offers awesome and most quality service
Recommended: No
i was recommended by my brother and i have been enjoying a great service, they are recommendable and amazing rate
Recommended: Yes
It is a good insurance company
Recommended: Yes
It cares more of its potential customers
Recommended: Yes
This is a really good health insurance provider!
Recommended:
It is absolutely a good insurance company, i like it
Recommended: Yes
This is a really good health insurance provider!
Recommended: Yes
Eloquent and deligently working staff
Recommended: Yes
It's awesome insurance company, i like the professional services
Recommended: Yes
Awesome customer care and good services
Recommended: Yes
Good services but there are good companies out there
Recommended: Yes
Standardized services, i highly recommend it
Recommended: Yes
Good services and customer care
Recommended: Yes
Cares most of its customers, bravo
Recommended: Yes
Good services and customer care
Recommended: Yes
I was satisfied with the services I received.I recommend anyone to visit
Recommended: Yes
I have been experiencing the best services lately and I want to recommend anyone to give it a try because they will not be disappointed
Recommended: Yes
Their services were very good
Recommended: Yes
Policies are at best rates
Recommended: Yes
Good insurance company which values its customers
Recommended: Yes
I was satisfied with the services I received
Recommended: Yes
Well established company which cares for its customers
Recommended: Yes
It has a good customer service
Recommended: Yes
It has a good and cool compensation plan
Recommended: Yes
It has good services, i recommend it
Recommended: Yes
According to my past experience, i recommend them
Recommended: Yes
I would recommend this to friends and family, their claiming process is pretty smooth and stress free.. am still enjoying their services
Recommended: Yes
They ensure full customer satisfaction
Recommended:
It's reliable and convenient i do recommend it
Recommended: Yes
It offers good compensation plans, i rate it high
Recommended: Yes
It has a high recommendation and good reputation
Recommended: Yes
Cares more if it's clients
Recommended: Yes
I'll recommend this service. Somone recommended it to me too, lol. You guys are really trying. Keep it up
Recommended:
My choice of health cover when it comes to family matters.
Recommended: Yes
It's more reliable and easy to access
Recommended: Yes
Best provider indeed, I like them
Recommended: Yes
More convenient and highly reliable
Recommended: Yes
It's really good. Professional and friendly!
Recommended: Yes
It's more reliable and treats customers well
Recommended: Yes
I will always recommend this insurance
You guys are wonders
Recommended: Yes
I got recommended by a close friend and till date am always thankful to him.Health Alliance got your backs.Would always recommend
Recommended: Yes
If you want a stress free insurance who care About their customers and Makes claiming processes so easy,then this insurance company Is your Answer.
Recommended: Yes
Many of my colleagues tried this out and were never amazed. It's perfect
Recommended: Yes
Great scheme and it's one of the best insurance company I've ever used it's highly reliable
Recommended: Yes
Best of all. I would encourage you to try.
Recommended: Yes
They one of the best company
Recommended: Yes
This has been the best medical institute insurance i ever came across. I would love and always be with this insurance scheme.
Recommended: Yes
This is a great company
One of the company with good rates
Recommended: Yes
They are very good in the job and always respond quickly when patient is brought to them
Recommended: Yes
They provide excellent health care services
Recommended: Yes
This is the best ever
Recommended: Yes
Wow that's awesome and amazing
Recommended:
I will not use this again because their customer service is too poor
Recommended: No
Offers good and nice services... I don't mind recommending them
Recommended: Yes
Honestly speaking, this company has the best service ever
Recommended: Yes
Offers good and nice services my boss also love it
Recommended:
Offers good and nice services
Recommended:
Offers good and nice services
Recommended: Yes
Very good and great Health care providers
Recommended: Yes
The have special and very good health system
Recommended: Yes
The have special and very good health system
Recommended: Yes
It has a great insurance policy, I love it and will recommend it definitely.
Recommended: Yes
Great insurance policy and also affordable,thank you
Recommended: Yes
Great service, I love it, I have recommend this to friends
Recommended:
This hospital is very good in what they are doing
Recommended: Yes
Secured and highly recommended. I heard about it and also experienced it myself
Recommended: Yes
Really good health insurance company!
Recommended: Yes
Great health insurance company! Great rates!
Recommended: Yes
Great service!! Loved it. I definitely recommend this to family and friends.
Recommended: Yes
This Is a awesome insurance I have seen ever, Really nice service
Recommended: Yes
excellent service is totally attentive
Recommended: Yes
Was a pretty good health insurance company.
Recommended: Yes
Pretty okay health insurance company, there are better out there though
Recommended: Maybe
health alliance has always been there for me.
Recommended: Yes
I am really happy, Recommended to all
Recommended: Yes
Awesome and helpful work, I am satisfied this kind of work
Recommended: Yes
Awesome work, Nice service i am happy
Recommended: Yes
I like this kind of doctor who help us lot
Recommended: Yes
I would highly recommend this insurance company!
Recommended: Yes
Was a pretty good health insurance company.
Recommended: Maybe
Very trusted and helpful, Recommended to all
Recommended: Yes
This Is a awesome insurance I have seen ever, Really nice service
Recommended: Yes
Nice and trusted insurance, Recommended
Recommended: Yes
Really good health insurance from my job!
Recommended: Maybe
My father used this and had a pinched nerve in his arm, and he thought it was a stroke. He ended up getting a scan and physical therapy and it only cost him around 1000 dollars.
Recommended: Yes
A good provider but plans need to be specific to accomidate
Recommended: Yes
Thank you, Very Kewl Beens
Recommended:
Thats very good for all and very helpful
Recommended: Yes
I was very satisfied of the way they treated me. They made me feel special and relaxed me.
Recommended: Yes
Helpful costumer service reps who know what they are talking about, great coverage with decent copays.
Recommended: Yes
I know a few people that use healthlink and they have said its pretty good
Recommended: Yes
I didn't like the higher deductible and wished insurance could be cheaper.
Recommended: Maybe
I couldn't ask for a better company to deal with. Great customer care and are fair on paying for medical. Best insurance company I have ever had.
Recommended: Yes
A+++. Great Facility. I would go there again. They were nice!
Recommended: Yes
Not the best insurance I have had in my life.
Recommended: Maybe
Prices could be better, as well as coverage. Great customer service.
Recommended: Yes
Not so extraordinary but you sure can depend on them. Great customer care.
Recommended: Maybe
Insurance provided by my spouses employer. Decent coverage but cost sharing could have been better
Recommended: Maybe
Yes i would recommend this insurance to family and friends
Recommended: Maybe
Just about everything I need is in network, which is nice. But the price has gone up and the what the coverage has gone down.
Recommended: Maybe
affordable insurance and everything seems to be in network. great customer service
Recommended: Yes
I used to have them before my work switched. they are a great insurance company
Recommended: Yes
Good thing about health alliance is everything is mostly in network in Springfield.
Recommended: Yes
It is really inconvenient to have to get prior authorizations for every specialist referral.
Recommended: No
Overall its an affordable insurance company. Great customer serve to work with as well.
Recommended: Yes
Overall affordable insurance, great customer service. Would recommend this to friends and family.
Recommended: Yes
Low cost, Great customer serve, never had any issues with this company.
Recommended: Yes
Great insurance and the best company I have ever had to work with. Always on top of claims.
Recommended: Yes
Great company. Can see my doctors and have never had any issues. Also you can't beat the cost.
Recommended: Yes
Fair premiums with good coverage and a variety of health care choices
Recommended: Yes
the insurance was decent, finding out information on claims can be a slow process.
Recommended: Yes
It was ok not great but ok and that's it could be cheaper
Recommended: Yes
Poor customer service ease of claims is not at all. Rude agents
Recommended: No
health alliance is a good insurance to use and would highly recommend
Recommended: Yes
Very pleased with their customer service and willingness to work with me about a claim.
Recommended: Yes
Health Alliance used to provide good customer service, and was a good value. I don't know what changed in their corporate philosophy, but it is no longer a company I can recommend.
Recommended: No
great insurance pays well, eob needs work but does a great job of payment
Recommended: Yes
Health Alliance is easy to work with and I am able to talk to a live person with eligibility questions.
Recommended: Yes
Is it ever fun to deal with insurance companies? They are better than some I've had in the past, but the cost is just going crazy. I'm sure that is out of their control.
Recommended: Maybe
Would not recommend due to poor coverage and always disputing claims and horrendous customer service
Recommended: No
Never had any issues with Health Alliance and that is how insurance companies should be ran! Zero complaints. Happy user here!!
Recommended: Yes
This is a good insurance. I was able to see my doctors.
Recommended: Yes
Cost for premiums, deductibles, and copays affordable thru employer. Quick to process claims.
Recommended: Maybe
I have never had any issues and I believe it is fair priced. Very quick claims process.
Recommended: Yes
Health alliance has great coverage and low copays. I would recommend this insurance to family and friends.
Recommended: Yes
Customer service and claims department are worthless. Would not recommend this insurance company.
Recommended: No
I had a bill for Express Care that was 1100 dollars and they only covered 300, I had to pay 800 dollars out of pocket for fluids and labs.
Recommended: No
I had Heath Alliance for about 2 years and the only complaint I had was that you need a referral for every specialty doctor or urgent care visit which can be frustrating.
Recommended: Maybe
Great customer service . Made sure I was taken care prior to ending the call
Recommended: Yes
State insurance (not insurnace as in the question) so kind of stuck with it - not thrilled with HMO or their slowness in paying claims. They do have a decent coverage but the customer service is a little to be desired - not horrible just wish we had other choices
Recommended: Maybe
For my son's hospital visit I only had to pay $350. Insurance may be exspensive but it is worth it.
Recommended: Yes
Cost was high thru employer/ scripts were ok/ I like better than healthlink
Recommended: Maybe
I liked health alliance better than my current plan. Very good customer service.
Recommended: Yes
Always disputed claims submitted by doctors. Refused to pay for medications prescribed by physicians and claim review was a disaster to get ahold of. Dropped health alliance and switched to a different insurance company and could not be happier.
Recommended: No
For the most part this insurance has been good for our family. We have had some claims denied I felt were medicinally necessary but overall have had good experience with this company.
Recommended: Yes
I work in healthcare and have health alliance insurance coverage. It isn’t the best coverage but that may be due to my employer. I have only had good experiences with customer service but it takes a long time to get prior authorization for medication. I’ve had to wait a couple days to get a refill because of this long wait.
Recommended: Yes
Health Alliance just seems so difficult. Its like you are always jumping hoops!
Recommended: No
As with anything over the years things go up yet coverage's are less. It can sometimes be a strain on the family to meet deductibles and out of pocket cost.
Recommended: Maybe
I don't know too much about this insurance but I recently had a hospital visit and my insurance didn't seem to cover much considering the hospital bill I received. I'm looking into this but other than that I have no complaints.
Recommended: Maybe
The different components/claims related to one visit/stay can be difficult to understand. However, overall experience was positive
Recommended: Yes
Recommended: Yes
I had Helath Alliance insurance through work .They have very good calim process and never had to call them to corract a claim.
Recommended: Yes
Privacy Policy
Recommended: Yes