When patients are receiving treatment at a hospital or doctor’s office, the goal is obviously to improve their health or even to save their lives. However, there are risks to receiving treatment, and patients sometimes get worse, not better due…
Though many healthcare organizations are for-profit institutions that provide services for customers, associating “customer service” with the healthcare industry might receive some confused looks. However, the processes and principles of customer service play a vital part in the success of…
Our healthcare system has weathered significant changes and difficulties over the past 3-5 years. COVID-19 strained its capabilities and its workforce to the breaking point. Technological advances have introduced helpful new tools but have also created daunting new challenges. Workforce…
